Refund Policy

1 Introduction

This policy applies to all services provided by the ReWhats platform. Due to the nature of technical services, refunds are processed according to specific terms to ensure fairness and protect the rights of both parties.

2 Nature of Technical Services

ReWhats services (subscriptions, API integrations, templates) are digital services that are non-refundable once activated and used, as they rely on resource and server allocation.

Cases Where Refund is Allowed

• If you encounter a technical issue preventing core service functionality that we cannot resolve within 72 hours.
• If the amount was deducted by mistake (duplicate transaction).
• If the order is canceled before account activation or setup begins.

Cases Where Refund is Not Allowed

• After package activation and usage of balance or message sending.
• Violation of terms of use (e.g., sending spam) leading to number ban from WhatsApp.
• If the customer decides to stop using the service without any technical fault on our part.

5 Refund Method

When a refund request is approved:

• The request is reviewed within 24 hours.
• The amount is refunded to the same payment method within 3-7 business days.

6 Quality Guarantee

ReWhats guarantees 99.9% service stability. In the event of an unscheduled outage exceeding 24 hours, the customer will be compensated with additional days on their package.

7 Additional Terms

• ReWhats is not responsible for number bans by WhatsApp due to misuse.
• Fees transferred to third parties (payment gateways) may be deducted upon refund.