Terms and Conditions

1 Introduction

By using the ReWhats platform, you agree to comply with the terms and conditions outlined on this page. These terms apply to all visitors, customers, and subscribers of WhatsApp services.

2 Definitions

• Platform/Establishment: ReWhats platform, part of REIT Information Systems Establishment.
• Website: All pages and services of rewhats.reit.sa.
• Customer/Subscriber: Any individual or entity that subscribes to platform packages.
• Services: WhatsApp API solutions, chatbots, marketing campaigns, and API integrations.

3 Acceptance of Terms

By using or registering on the platform, you confirm your full acceptance of these terms. If you do not agree, you must stop using the platform immediately.

4 Scope of Services

ReWhats provides technical services including:

• WhatsApp Gateway
• Chatbot Building and Operation
• API Integration Services
• Marketing Campaign Management Tools

5 Subscription and Usage Terms

• Services must be used for legitimate purposes only in accordance with Saudi Arabian regulations.
• Using the platform to send spam or fraudulent content is prohibited.
• The subscriber is fully responsible for the content of messages sent through their account.
• The platform reserves the right to immediately suspend accounts that violate WhatsApp (Meta) policies or our policies.

6 Pricing and Payment

• Published package prices are final and include VAT unless stated otherwise.
• Subscriptions are renewed automatically or manually depending on the package type.
• Subscription fees are non-refundable after service activation and usage (see Refund Policy).

7 Liability for Number Ban

Important notice: ReWhats is a technical sending tool and is not liable if WhatsApp (Meta) bans a customer's number due to violation of their terms or excessive reports (Block/Report) from recipients.

8 Service Availability (SLA)

We strive to ensure 99.9% platform uptime. However, service may be temporarily suspended for maintenance or due to global WhatsApp server issues, and we are not liable for losses resulting from service interruption from the source.

9 Confidentiality

The platform is committed to maintaining the confidentiality of customer data and records and not sharing them with any third party except as required for service delivery or as mandated by law.

10 Limitation of Liability

• The establishment is not liable for any indirect or consequential losses.
• The establishment's maximum liability for any claim shall not exceed the subscription amount paid by the customer for the month in which the issue occurred.

11 Dispute Resolution

Disputes shall be resolved amicably within 10 days. If unsuccessful, the matter shall be referred to the competent judicial authorities in the Kingdom of Saudi Arabia.

12 Amendments

These terms may be amended at any time, and the amendment becomes effective immediately upon publication on this page.